Encrypted Channels

Support Infrastructure

Primary communication nodes for Torzon Market. For operational security, all external correspondence regarding infrastructure must be PGP encrypted.

Support Status Operational
Avg. Latency ~4.2 Hours
Layer 1

Gateway Operations

For issues regarding mirror availability, clearweb proxy failures, or general connectivity reports.

[email protected]
PGP Optional but Recommended
Layer 2

Market Support

Disputes, escrow releases, vendor applications, and account recovery must use the internal ticket system.

Access Dashboard
Internal System Online
Priority

Security Ops

Critical vulnerability reporting and infrastructure bug bounties. Do not use for general support.

[email protected]
PGP ENCRYPTION MANDATORY

Internal Ticket Protocol

For security reasons, Torzon Market does not handle transactional data over clearweb email. All disputes must be resolved within the encrypted onion network.

  1. Authenticate

    Log in to your account using the primary onion mirror: dv4ozfq4533foeo6ux2jq5jrimfpq7iyvhc23xjqhomidesnmjysyfqd.onion

  2. Navigate to Support

    Locate the "Help Desk" or "Support" icon in the top navigation bar of your user dashboard.

  3. Initiate Ticket

    Select the relevant category (Order Dispute, Vendor Report, Deposit Issue). Reference the Order ID explicitly.

OFFICIAL PUBLIC KEY

Support Response Standards

Category
Priority
Est. Resolution
Deposit / Withdrawal
High
2 - 12 Hours
Vendor Application
Medium
24 - 48 Hours
General Inquiry
Low
48 - 72 Hours
Mirror Reporting
Medium
24 Hours